Last updated: May 14, 2026
Who We Are
Birkensttock is an independent online footwear retailer serving customers across the United States and Canada.
Our Business Model
We are a direct‑to‑consumer retailer. We source products from trusted manufacturers, store inventory in our Houston facility, and ship directly to your door. We do not use drop‑shipping or third‑party fulfillment.
What Makes Us Different
- Free shipping to both the U.S. and Canada – no minimum order.
- Free return shipping – we provide a prepaid label even for Canadian customers returning to our U.S. address.
- Real customer support – you can call us and speak to a human during business hours.
- Fast refunds – we process refunds within 1‑2 business days after receiving your return.
Our Physical Location
We operate from a real warehouse and office in Houston, Texas:
1503 Stone Mesa Dr Unit F
Houston, TX 77073
United States
You can verify this address on Google Maps. It is not a virtual office or P.O. box. Customers are welcome to visit by appointment – just email us in advance.
Our Team
Birkensttock is run by a small, dedicated team. We handle customer service, order packing, quality control, and shipping. When you email or call us, you will talk to a real person, not a chatbot.
Contact Information
- Email: info@birkensttock.com
- Phone: +1 (832) 323-3255
- Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
- Mail: 1503 Stone Mesa Dr Unit F, Houston, TX 77073, USA
Thank You
Thank you for choosing Birkensttock. We are confident you will love your purchase. If anything goes wrong, we will make it right – that is our promise.