Contact Us
Last updated: May 14, 2026
We offer multiple ways to get in touch. All contact methods are staffed during our business hours.
Email (Recommended for returns and order questions)
info@birkensttock.com
We reply to all emails within one business day. Please include your order number when writing about an existing order.
Phone
+1 (832) 323-3255
Live phone support is available Monday through Friday, 9:00 AM to 6:00 PM Central Time. There is no automated phone menu – you will speak to a real person.
Physical Address (Business and Returns)
1503 Stone Mesa Dr Unit F
Houston, TX 77073
United States
This is our working warehouse and office. You may schedule an appointment to pick up or drop off an order by emailing us first. Do not send returns without obtaining a prepaid return label from us.
Return Instructions
To return an item, email us with your order number. We will provide a prepaid return label and step‑by‑step instructions. Unauthorized returns sent to our address without a label may not be processed.